About Global Cleaning USA LLC

Frequently Asked Questions

• ▼ Can I get an estimate over the phone?
  Unfortunately, we cannot guarantee to give an accurate estimate over the phone. However, we are happy to schedule an appointment at your convenience to walk through your facility or place of business with your company representative and give a free, no-obligation estimate. Please call or email us to schedule an appointment.
   
• ▼ How do I set up an appointment to receive a free estimate?
  Give us a call, or send us an email. We will set up a date and time to come out and do a walk-through of your office or facility and provide you with a no-obligation free estimate for services.
• ▼ Do I have to sign a long-term contract?
  No, you do not. We offer flexible month-to-month service agreements. Our agreements are designed to be simple and hassle-free.
• ▼ Do you have a cancellation policy?
  We strive to maintain long-term relationships with all of our clients. However, we understand there may be certain circumstances where that is not possible to continue. In that case, a customer may elect to cancel the services with a 15-day written notice for any cause and without any type of penalty.
• ▼ What areas do you service?
  We service the entire state of New Jersey, as well as Eastern PA.
• ▼ What type of business do you service?
  We service all types of businesses.  This includes a number of different types of office environments and facilities. Our clients range from small to medium to large-sized businesses in various industries.
• ▼ Do you provide your own cleaning supplies and equipment?
  Yes, we provide the cleaning tools, products, chemicals, and machines.
  
  Please note that our standard cleaning contracts do not include consumable paper supplies for client use, such as toilet paper, paper towels, trash bags, hand soap, and other products, unless arranged beforehand. If you'd like to add paper products to your monthly janitorial contract, we will gladly talk with you about your options.
   
• ▼ Do you have references?
  Yes, we have a list of references we can supply upon request.
  
  You can also check out our Client Reviews and Testimonials on our Google Business page. Reading feedback from other clients can provide more insight into our service quality and customer service.
• ▼ Are you insured?
  Yes, we are fully insured.
• ▼ Do you offer janitorial supply and delivery?
  Yes, we offer janitorial supplies and delivery of consumable paper supplies such as toilet paper, c-folds, paper towels, trash bags, hand soap, toilet seat covers, urinal scented screens, paper cups, air freshener, and other similar products.
  
  We also offer FREE delivery to existing clients.
  
  Please note that we offer 2 options for janitorial supply.

  1. Can work the pricing into the monthly billing estimate.
  2. Each item is sold and billed separately as ordered and needed by the client.
• ▼ Who do I call if there is an issue?
  There is an assigned quality control manager and cleaning supervisor assigned to each client. Direct lines of communication and contact information are provided during the start-up phase. There is always someone available to take calls, texts, and reply to emails. We directly handle any requests, questions, issues, or concerns. Our quality control program is among the best in the industry.
• ▼ How do I relay cleaning questions/concerns or requests to the cleaners?
  We leave a janitorial log book in each client location for clients to leave cleaning notes. The cleaners check the log book when starting each clean and will write notes back acknowledging receipt of the concern, question, or request.
  
  Clients will also have personal contact cell phone numbers for the quality control team that client can contact by phone or text to contact for any questions, concerns, requests, etc. For any questions or issues no matter how big or small they are, our cleaners and quality control team will address it directly.
• ▼ What separates you from the larger franchise cleaning companies?
  Being independently owned has many advantages over franchise
  companies. The first is we can fully customize a cleaning program to
  fit any business's budget. Being independently owned gives us 100
  percent flexibility to meet our clients' needs. Most franchises can
  not offer this because they have many rules and regulations in place
  from the franchisor that they must follow.
  
  The 2nd advantage we have is we do not subcontract out our clients
  facilities to other companies. Most national franchise companies are
  in essence nothing more than a glorified billing company. They go
  after volume jobs and will subcontract all of their clients out to
  smaller cleaning companies local to that area that the client is in.
  Making the client unaware of who is even cleaning their building or
  office.
  
  The 3rd advantage we have over national franchise companies is that we
  have direct lines of communication with all of our clients. With
  national companies the client will have to go through many channels
  just to get to the right person and messages passed down through
  multiple people often get mixed up or never even make it back to the
  actual people that are cleaning your business/office.
  
  Another advantage we have is our range of services are much wider than
  a franchise company. We offer a 1 stop shop, including floor strip and
  wax, carpet shampoo, floor buffing, window washing, porter services,
  housekeeping services, janitorial supply and free delivery to existing
  customers. And more!
  
  Last but certainly not least, we have one of the best quality control
  programs in the industry. We send out quality control managers during
  business hours to check on the quality of the cleaning being done, and
  speak directly with the clients to ensure consistency with the quality
  of the cleaning. They also address any issues that may arise and
  answer any questions. Franchise and national companies rarely offer
  quality control because as mentioned above, almost all of them
  subcontract the job out to other smaller local area cleaning
  businesses. We know this because we often get calls from larger
  national franchise companies looking to hire us to subcontract out
  jobs in New Jersey.